This Privacy Policy explains how moor-loft collects, uses, discloses, and safeguards your information when you visit our website or engage our services. Please read this policy carefully.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Submit a consultation request through our website
- Contact us via email
- Register for a workshop or educational session
- Subscribe to any communications we may offer
The personal information we collect may include:
- Name and contact details (email address, postal address)
- Information about your project or property
- Professional background relevant to your enquiry
- Payment information when engaging our services
Automatically Collected Information
When you access our website, we may automatically collect certain information about your device and your visit. This information may include:
- IP address and browser type
- Operating system
- Pages viewed and time spent on pages
- Referring website addresses
This information is collected through cookies and similar technologies. Please see our Cookies Policy for more details.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To process and manage consultation bookings
- To send administrative information, such as booking confirmations
- To improve our website and services
- To comply with legal obligations
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- To service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of others
- With your consent or at your direction
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal information is no longer required, we securely delete or anonymise it.
Your Rights
Under Australian privacy law, you have certain rights regarding your personal information, including:
- The right to access personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information in certain circumstances
- The right to withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
moor-loft
Suite 42, Heritage House
127 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]
Last updated: September 2026